Terms and Conditions
§ 1
Preliminary Provisions
The online store wetlab.store, available at wetlab.store, is operated by Focus Poland Sp. z o.o., located at 76 Główna Street, 95-041 Gałków Duży, Łódzkie, registered in the National Court Register by the District Court for the city of Łódź, Economic Department of the KRS, under number KRS 0000759213, with a share capital of 5000.00 PLN, NIP 7282834167, REGON 381893698.
§ 2
Definitions
1. Consumer - a person entering into an agreement with the Seller through the Store, the subject of which is not directly related to their business or professional activity.
2. Seller – Focus Poland, located in Gałków Duży, 76 Główna Street, postal code 95-041, registered in the National Court Register by the District Court for the city of Łódź, Economic Department of the KRS, under number KRS 0000759213, with a share capital of 5000.00 PLN, NIP 7282834167, REGON 381893698.
3. Client - any entity making purchases through the Store.
4. Entrepreneur - a person, legal person, or organizational unit not being a legal person, to whom a separate act grants legal capacity, conducting business activity in their own name, who uses the Store.
5. Store - the online store operated by the Seller at wetlab.store.
6. Distance Contract - a contract concluded with the Client within an organized system of distance contracts (through the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of contract conclusion.
7. Terms and Conditions - these terms and conditions of the Store.
8. Order - the Client's declaration of intent made via the Order Form and aiming directly at concluding a Product or Products Sales Agreement with the Seller.
9. Account - the client's account in the Store, where data provided by the Client and information about Orders placed by them in the Store are collected.
10. Registration Form - a form available in the Store, allowing the creation of an Account.
11. Order Form - an interactive form available in the Store, enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the delivery method and payment.
12. Cart – a part of the Store's software where the selected Products for purchase by the Client are visible, and where it is possible to determine and modify the Order data, especially the quantity of products.
13. Product - a movable item/service available in the Store that is the subject of the Sales Agreement between the Client and the Seller.
14. Sales Agreement - a sales agreement of a Product concluded or entered into between the Client and the Seller via the online Store. It also refers to a contract for the provision of services and a contract for specific work, depending on the characteristics of the Product.
§ 3
Contact with the Store
1. Seller's address: 76 Główna Street, 95-041 Gałków Duży, Łódzkie
2. Seller's email address: sklep@wetlab.store
3. Seller's phone number: +48 889064072
4. Seller's bank account number at Alior Bank: PL 59 2490 0005 0000 4600 0009 6752
5. The Client can communicate with the Seller using the addresses and phone numbers provided in this paragraph.
6. The Client can communicate with the Seller by phone during business days from 8:00 AM to 4:00 PM.
§ 4
Technical Requirements
To use the Store, including browsing the Store's assortment and placing orders for Products, the following are necessary:
a. an end device with internet access and a web browser,
b. an active email account,
c. enabled cookies support.
§ 5
General Information
1. The Seller is not liable to the fullest extent permitted by law for disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties, or incompatibility of the online Store with the Client's technical infrastructure.
2. Browsing the Store's assortment does not require creating an Account. Placing orders by the Client for Products in the Store's assortment is possible either after creating an Account according to the provisions of § 6 of the Terms and Conditions or by providing necessary personal and address data enabling the Order to be fulfilled without creating an Account.
1. Prices in the Store are given in Polish zlotys and Euros and are gross prices (including VAT).
2. The final (total) amount to be paid by the Client consists of the price for the Product and the delivery cost (including transport, delivery, and postal services), about which the Client is informed on the Store's pages during the placement of the Order, including when the Client expresses their will to be bound by the Sales Agreement.
3. In the case of a Contract covering a subscription or services for an indefinite period, the final (total) price is the total amount covering all payments for the settlement period.
4. When the nature of the subject of the Contract does not allow, reasonably assessing, for earlier calculation of the final (total) price, information about the way the price will be calculated, as well as about transport, delivery, postal services, and other costs, will be provided in the Store in the Product description.
§ 6
Creating an Account in the Store
1. To create an Account in the Store, the Registration Form must be filled out. The following data must be provided:
first and last name,
phone number,
email address.
2. Creating an Account in the Store is free of charge.
3. Logging into the Account is done by providing the login and password established in the Registration Form.
4. The Client can delete the Account at any time without giving a reason and without incurring any fees for this by sending a relevant request to the Seller, especially via email or in writing to the addresses provided in § 3.
§ 7
Rules for Placing an Order
To place an Order:
- log into the Store (optional);
- select the Product being the subject of the Order, and then click the “Add to Cart” button (or equivalent);
- log in or use the option of placing an Order without registration;
- if the option of placing an Order without registration was chosen - fill out the Order Form by entering the recipient's Order data and address where the Product is to be delivered, choose the type of shipment (method of delivery of the Product), enter invoice details if they are different from the recipient's data,
- click the “Order and Pay” button and confirm the order by clicking the link sent in the email,
- choose one of the available payment methods and depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.
§ 8
Delivery and Payment Methods
1. The Client can use the following delivery or collection methods for the ordered Product:
a. Postal shipment
b. Courier shipment
c. Personal collection available at 76 Główna Street, 95-041 Gałków Duży, Łódzkie.
2. The Client can use the following payment methods:
a. Payment by bank transfer to the Seller's account
b. Electronic payments
c. Payment by payment card.
3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
§ 9
Execution of the Sales Agreement
1. The conclusion of the Sales Agreement between the Client and the Seller occurs after the Client places an Order via the Order Form in the online Store in accordance with § 7 of the Terms and Conditions.
2. After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. The confirmation of the Order receipt and its acceptance for processing occurs by sending the Client an appropriate email to the email address provided during the placement of the Order, which contains at least the Seller's declarations of receiving the Order and its acceptance for processing and confirmation of the Sales Agreement conclusion. The Sales Agreement is concluded upon receiving the above email by the Client.
3. If the Client chooses:
a. payment by bank transfer, electronic payment, or payment by card, the Client is obliged to make the payment within 7 calendar days from the conclusion of the Sales Agreement - otherwise, the order will be canceled.
b. cash payment on personal collection, the Client is obliged to make the payment upon receiving the shipment.
4. If the Client chose a delivery method other than personal collection, the Product will be sent by the Seller within the period specified in its description (subject to paragraph 5 of this section), in the manner chosen by the Client during the placement of the Order.
a. In the case of choosing payment by bank transfer, electronic payment, or card payment - from the day of crediting the Seller's bank account.
5. If the Client chose personal collection of the Product, the Product will be ready for collection by the Client within the period specified in the Product description. The Client will be additionally informed about the readiness of the Product for collection by the Seller by sending an appropriate email to the email address provided during the placement of the Order.
6. If the Client ordered Products with different readiness times for collection, the collection time is the longest specified period.
7. If the Client ordered Products with different readiness times for collection, the Client has the option of collecting the Products in parts (depending on their readiness for collection) or collecting all the Products after completing the entire Order.
8. The beginning of the period for the Product's readiness for collection by the Client is counted as follows:
a. If the Client chose the method of payment by bank transfer, electronic payment, or card payment - from the day of crediting the Seller's bank account.
9. Dostawa Produktu odbywa się na terenie Polski oraz Unii Europejskiej.
10. Delivery of the Product takes place within Poland and the European Union.
The shipment does not include import duties and other taxes imposed by government agencies. The Customer agrees to pay all import duties and taxes related to this purchase directly to the courier and customs agency in their country.
International shipping rates vary by territory. International shipping does NOT include customs duties and fees.
The order may be subject to import duties and taxes (including VAT), which are applied once the shipment reaches the destination country. The Seller is not responsible for import duties and taxes if applicable. It is the Customer's responsibility to process payments for applicable import duties and taxes as required by the local country and selected carrier.
11. All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving the order confirmation email.
12. The delivery of the Product to the Customer is subject to a fee, unless the Sales Agreement provides otherwise. The delivery costs of the Product (including transport, delivery, and postal services fees) are indicated to the Customer on the online store's pages in the "Delivery Costs" section and during the placement of the Order, including at the moment the Customer expresses their will to be bound by the Sales Agreement.
13. When the order is shipped, the Customer will receive a notification email containing a tracking number, which can be used to check its status. Please wait 48 hours for the tracking information to become available.
If the Customer has not received the order within 1 week of receiving the shipping confirmation email, they should contact sklep@wetlab.store, providing their name and order number.
§ 10
Right to Withdraw from the Agreement
1. The Customer does not have the right to return any Product, except in the case of a manufacturing defect or execution defect reported within 30 days of delivery. The period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person designated by them other than the carrier.
§ 11
Complaint and Warranty
1. The Sales Agreement covers new Products.
2. In the event of a defect in the goods purchased from the Seller, the Customer has the right to lodge a complaint based on the warranty provisions in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under the warranty.
3. The complaint should be reported in writing or electronically to the addresses provided in these Terms and Conditions.
4. Products returned as part of the complaint procedure should be sent to the address specified in § 3 of these Terms and Conditions.
§ 12
Out-of-Court Complaint and Redress Methods
1. Detailed information on the Consumer's ability to use out-of-court complaint and redress methods and the rules for accessing these procedures are available at the offices and on the websites of municipal (city) consumer advocates, social organizations whose statutory tasks include consumer protection, Voivodeship Trade Inspection Inspections, and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; and http://www.uokik.gov.pl/wazne_adresy.php.
2. KThe Consumer has the following exemplary options for using out-of-court complaint and redress methods:
a. The Consumer is entitled to apply to a permanent amicable consumer court, referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
b. The Consumer is entitled to apply to the Voivodeship Inspector of Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of a dispute between the Consumer and the Seller.
c. The Consumer may obtain free assistance in resolving a dispute between them and the Seller, also using the free assistance of a municipal (city) consumer advocate or a social organization whose statutory tasks include consumer protection (e.g., Consumer Federation, Polish Consumers Association).
§ 13
Personal Data in the Online Store
1. The administrator of personal data collected via the Online Store is the Seller.
2. Personal data of the Customers collected by the administrator via the Online Store is collected to fulfill the Sales Agreement, and if the Customer agrees - also for marketing purposes.
3. The recipients of the personal data of the Customers of the Online Store may be:
a. In the case of a Customer who uses the delivery method by postal or courier shipment in the Online Store, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary performing the shipment on behalf of the Administrator.
b. In the case of a Customer who uses electronic payment methods or a payment card in the Online Store, the Administrator provides the collected personal data of the Customer to the selected entity handling the above payments in the Online Store.
4. The Customer has the right to access the content of their data and to correct it.
5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Terms and Conditions necessary to conclude a Sales Agreement results in the inability to conclude this agreement.
§ 14
Final Provisions
1. Agreements concluded through the Online Store are concluded in Polish.
2. The Seller reserves the right to amend the Terms and Conditions for important reasons, such as changes in the law, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Customer about each change at least 7 days in advance.
3. In matters not covered by these Terms and Conditions, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services; the Act on Consumer Rights, and the Act on the Protection of Personal Data.
4. The Customer has the right to use out-of-court complaint and redress methods. To this end, they can file a complaint via the EU online platform ODR available at: http://ec.europa.eu/consumers/odr/.